Refund policy

Legal

Refund policy

Changed your mind? You can get your money back within 14 days.

Last updated: 23 October 2026

14-day money-back

If you are not happy with a purchase, ask for a refund within 14 days of buying it and we will give you a full refund. This covers try-on credit packs, store plans and developer (API) credit packs.

How to ask

  • Send us a message through the contact form or email billing@tryonu.app, with the email of your account and the date of the purchase.
  • If you paid through Paddle, you can also ask Paddle directly at paddle.net.

What happens next

  • The money goes back to the card or account you paid with, usually within 5 to 10 working days.
  • The credits, plan or API credits from that purchase are removed from your account.

Failed try-ons

You don't need to ask for these: if a try-on fails, its credits are returned to your account automatically.

Who handles payments

Card, Apple Pay and Google Pay payments are processed by Paddle.com, our online reseller and Merchant of Record, which also handles refunds for those orders. PayPal payments are processed by PayPal.

Contact

TryOnU is operated by Greatodeal AI Automation Solutions, Pakistan. Questions: billing@tryonu.app or our contact form.